FAQs

Commonly asked questions from past and present clients

Frequently Asked Questions

Is there free parking?

We provide under-covered onsite car parking. Each room will have one parking space for free.. If you have more than 1 vehicle, you will need to contact us prior to your arrival.

What if I am arriving late after Reception hours?

Our Reception closes at 6pm weekdays, 5pm weekends and 2pm on Public Holidays.

If you are arriving outside this time, please contact us before your arrival and we will arrange a late check in for you.

Do I need to pay immediately when booking online?

It depends on whether your booking is standard or non-refundable. The payment can be made on arrival if your booking is a standard booking. For non-refundable bookings, payment will be processed when booking is made. Please note a 1% credit card surcharge will apply to Visa and MasterCard, 2% for Amex, Diners, JCB, UnionPay. If you are arriving after Reception hours, you will need to prepay your accommodation.

Do you have disability access rooms?

No, unfortunately we do not. Our rooms are located on the first and second levels with the ground floor being our carpark and are accessible only by stairs. There is about 15 stairs to get to the first level. Requests can be made for either the first level or second level. Our friendly staff are welcome to help with your luggage upon arrival and departure.

Can I arrange an early check-in?

You are welcome to check-in from 2pm. Guest booking directly through our website have priority check in available from 1pm. If you have a car, you may use the car park and reception can arrange luggage storage until your apartment is ready. A request for early check-in can be made directly with us, however it is not guaranteed. If you wish to guarantee an early check-in the room must be booked for the previous night.

Can I arrange a late check-out?

Check-out time is 10am. Should you require a later check-out please contact the reception in advance. An extra charge of $20 applies for delaying the check-out till 12PM. Reception can always store your luggage after you have checked-out allowing you to enjoy the local surrounds. You will still be able to collect your luggage upon your return.

Does Toowong Central Apartments charge booking fee?

No, there are no booking fees charged for any bookings made direct with the hotel or via our website.

What is your cancellation and amendment policy?

If bookings are made through our direct website, the cancellation and amendment policy will be noted at time of booking. For ‘standard reservations’ we have free cancellations up until 24 hours before your date of arrival. If you cancel within 24 hours of your arrival date or in the case of a no-show, the first night of your reservation will be charged. No modifications or cancellations accepted for ‘non-refundable bookings’. Other policies may apply to group and corporate bookings. Please contact us if you require further clarification. If your booking was made through a ‘third party’ such as travel agent, corporate travel manager or other online accommodation booking sites, any amendment or cancellation will need to go through that channel.

Do you have an airport transport service available?

Yes, we have drop off and pick up available to Brisbane Domestic and International airport. Pre-bookings are required.

Can I speak to a real person before making a reservation?

Definitely! You can contact us at (07) 3870 3522 for all enquiries or to make direct booking.

How do I make special requests regarding my stay?

When you make your reservation, simply include your request in the comments section. We will do our best to fulfil your request and you will receive a reply from us.

Do I need a credit card to make a booking?

Yes, a valid credit card is required to confirm your booking when you book your accommodation via our website. When you call or email to book directly with us, a valid credit card is required to secure your booking. No deposit will be processed on this card; however, we reserve the right to apply a deposit.

How do I make a reservation for large groups?

For group enquiries of 3 or more rooms, email your request, including dates and number of guests you are enquiring to: [email protected]. One of our friendly staff will contact you to discuss your booking request. You may also call us at (07) 3870 3522.

Corporate rates/Long term/Frequent stay?

Please email your request to: [email protected] and our team will be happy to assist.

Can I have a party there?

For the peaceful enjoyment of all our guests, we have a strict no party and no excessive noise policy.

Any person(s) found to be creating excessive noise, having a party in their apartment or exceeding the number of permitted guests, will be evicted without refund. Visitors need to vacate by 11pm. Quiet hours between 10pm and 7am.

Can I smoke in the room?

All our rooms are non-smoking, however guests are allowed to smoke on the balcony with the balcony door closed. Guests who do not comply will be charged a room-recovery fee to restore guest rooms to a smoke-free condition.

Can I have a pet there?

We love furry friends too! Unfortunately we are not pet friendly (includes birds).

Assistance animals are welcome with identification.

Can’t find the answer to your question?

Email us at [email protected] and we will be happy to provide a prompt response.

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