Check room availability & BOOK ONLINE

Check room availability & BOOK ONLINE

 

FAQs

Commonly asked questions from past and present clients

Frequently Asked Questions

Is there free parking?

Yes. We provide free undercover onsite parking, with one car space included per room. No reservation is needed.
Parking entrance is located off Lissner Street. If you are travelling with more than one vehicle, or have a larger vehicle, please contact us before arrival so we can advise the best option.

Please note our undercover car park has a height limit of approx. 2.1meters.

What time is check-in and check-out?

Standard check-in is from 2:00pm, and check-out is by 10:00am.

Guests who book directly through our website may request priority check-in from 1:00pm, subject to availability.

If you arrive early, you are welcome to park your car and leave your luggage with reception while your room is being prepared. If you require guaranteed early access to your room, we recommend booking the previous night.

Late check-out may be available on request and is subject to availability. Additional charges may apply.

Can I check in late after Reception closes?

Yes. Late check-in is available by prior arrangement.

If you expect to arrive after reception hours, please contact us before arrival so we can organise your late check-in instructions. For security reasons, late check-in details are only provided once the booking and payment/security details have been finalised.

Our reception closes at 5:30pm Weekdays, 4:00pm Weekends, and 2:00pm on Public Holidays.

Do I need to pay immediately when booking online?

A valid credit card is required to secure your booking.

For standard flexible bookings, a deposit equalling the first two nights is required 48 hours prior to arrival date. The remainder of your booking is due to be paid upon check in next day. If you are arriving after reception hours, prepayment is required before late check-in instructions can be issued.

For group bookings/longer stays, different policies may apply. These will be conveyed at time of reservation.

Do you have disability access rooms?

No, unfortunately we do not have a lift or disability access rooms.

Our rooms are located on the first and second levels, with the ground floor used for undercover parking. Access to all rooms is by stairs only. There are approximately 15 stairs to the first level.

If stairs are a concern, please contact us before booking. We can note a request for a first-level room, but this is subject to availability and cannot always be guaranteed. Our staff are happy to assist with luggage where possible during reception hours.

Can I arrange an early check-in?

You are welcome to check-in from 2pm. Guest booking directly through our website have priority check in available from 1pm. If you have a car, you may use the car park and reception can arrange luggage storage until your apartment is ready. A request for early check-in can be made directly with us, however it is not guaranteed. If you wish to guarantee an early check-in the room must be booked for the previous night.

Can I make a long stay or group booking?

Yes. Please contact us directly for special requests, group bookings, corporate stays, long-term accommodation or frequent-stay arrangements.

For group bookings of 3 or more rooms, please email us with your dates, number of rooms, number of guests and any special requirements.

For corporate, long-stay or frequent-stay enquiries, please contact us directly so we can discuss the most suitable room type and rate.

Email: book@toowongcentral.com.au
Phone: (07) 3870 3522

What is included in the rooms?

Our rooms are self-contained studio apartments designed for short or longer stays.

Each room includes:

  • Kitchenette with microwave, hotplates/cooktop, bar fridge/freezer, tea and coffee facilities, and basic kitchen utensils
  • Air conditioning
  • Private balcony
  • Free Wi-Fi
  • Hairdryer
  • Iron and ironing board
  • Access to daily housekeeping service
  • Access to our outdoor pool, BBQ area and guest laundry

Please note that rooms have kitchenettes, but they do not have full ovens. Cafes, restaurants, supermarkets and takeaway options are only a short walk away.

What is your cancellation and amendment policy?

If bookings are made through our direct website, the cancellation and amendment policy will be noted at time of booking. For ‘standard reservations’ we have free cancellations up until 24 hours before your date of arrival. If you cancel within 24 hours of your arrival date, the first night of your reservation will be charged. No-shows will attract the full reservation amount as penalty.

No modifications or refunds accepted after check in date.

If your booking was made through a third party, such as Booking.com, Expedia, a travel agent or a corporate travel manager, any cancellation or amendment must be made through the same booking channel.

Different terms may apply for group, corporate or long-stay bookings. Please contact us if you are unsure.

Do you have an airport transport service available?

Yes, we have drop off and pick up available to Brisbane Domestic and International Airport. Pre-bookings are required, subject to availability. Charges apply.

Can I speak to a real person before making a reservation?

Definitely! You can contact us at (07) 3870 3522 for all enquiries or to make direct booking.

For special requests, you can add a note when booking or contact us before arrival. We will do our best to assist, but requests are subject to availability and cannot always be guaranteed.

Are you close to Toowong Village, public transport, UQ and hospitals?

Yes. Our location is one of the main reasons guests choose Toowong Central Apartments.

We are located in central Toowong, close to shopping, dining and public transport. Toowong Village, Toowong train station, bus stops and the Regatta ferry terminal are all nearby.

Approximate distances:

  • Toowong Village: 2min walk
  • Brisbane CBD: around 4 km
  • University of Queensland: around 2.5 km
  • Wesley Hospital: 2km
  • Suncorp Stadium: around 3.3 km
  • South Bank: around 4.8 km
  • Mt Coot-tha Botanic Gardens and Planetarium: around 2 km
  • Brisbane Airport: around 18 km – 30min

Do you allow parties, visitors, smoking or pets?

To ensure all guests have a comfortable stay, we have a strict no party and no excessive noise policy.

Visitors are welcome, but they must leave by 10:00pm. Quiet hours are between 10:00pm and 7:00am. Guests who create excessive noise, hold parties, exceed the permitted number of guests, or disturb other guests may be asked to leave without refund.

All rooms are non-smoking. Smoking is not permitted inside the rooms. Guests who do not comply may be charged a room recovery fee.

Pets are not permitted, except for approved assistance animals with appropriate identification.

Can’t find the answer to your question?

Email us at book@toowongcentral.com.au and we will be happy to provide a prompt response.

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